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Welcome to the Kendall Campus Academic Support Center: Home

CIOL Trainings



Welcome to the Kendall Campus Academic Support Center! This guide is a repository of best practices, trainings and resources for all personnel that directly and indirectly assist students with the advisement, admissions, registration, financial aid process, and other support services..


To formalize training of all staff in order to provide the best service possible to students. All new employees should review these materials with their supervisor or an assigned lead.


Employees are encouraged to familiarize themselves with the following sections:
  • Customer Service
  • Advisement & Career Services
  • Admissions
  • Financial Aid
  • ACCESS Services
  • Learning Resources