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Faculty Hub for Teaching and Learning Across Multiple Modalities: Request Support

Help for Faculty

  • I need help with Blackboard. 
    • Email (preferred method for questions that are not urgent - standard response time: within 24 hours).

Call 305-237-3700.

  • I need information on the latest training schedule. 

To find and register for current workshops, log on to Click on the "Learning Dashboard" Tab, and then click on "Find Learning."


To ask a training question, email

I would like to schedule a consultation with an instructional designer.

Learn more about how to schedule an instructional design consultation, including access to the request form.

I need help getting hardware (ex. computer, camera, etc.) to work and teach remotely. 

Help for Students

  • My student needs help with Blackboard. 


Call 305-237-3800 | Blackboard 24/7 Student Support

MDC Online Student Orientation 

  • My student needs help with registration, financial aid or other student services. 

All MDC campus student services departments are open:

I have ACCESS students in my classes. How do I answer their questions and get them support?

Consult this list of frequently asked questions for ACCESS students.