MDC Live Support Facts & Checklist
Introduction
If you are teaching your course(s) in the MDC Live modality, this Support Facts and Checklist will help you with the preparation and technical aspects of the delivery. It is our hope this document will guide you before classes start and, once the semester begins, support student learning and success in the MDC Live modality.
Instructional Design and Training Support
Definition
Q: What is the “MDC Live” modality and what does it mean to teach in it?
A: The MDC Live modality means you are teaching fully online and synchronously. Teaching in the MDC Live modality requires you interact in real-time with students on scheduled days and times in an online environment, as you would in your In-person classes.
Feel free to watch this short video created for students:
Training
Q: What trainings do I need to be prepared to teach in the MDC Live modality?
A: Please visit the CIOL website and then click on the "Teaching MDC Live Courses" area.
Q: Where do I find available CIOL trainings to take?
A: Instructions on all available workshops and how to sign up for them can be found on the CIOL website, under "Search and Register for Workshops". For more information about CIOL workshops and registration, please contact us at CIOL@mdc.edu
Testing
Q: What testing proctoring options does someone have who is teaching MDC LIVE?
A: MDC LIVE faculty you can use Respondus Monitor, Respondus Lockdown Browser, and/or Respondus Instructor Live Proctoring to test students on a remote basis. Respondus Monitor provides recordings of students testing, the Lockdown Browser will prevent students from using other browsers and the Live Proctoring will allow faculty to view students while testing using a video conferencing software, such as Zoom or Collaborate Ultra.
Instructional Design Support
To get help beyond the basics, CIOL has many on-demand and live workshops to enhance your skills. You may also request one-on-one time with one of CIOL's instructional designers. You may also schedule an appointment online.
Visit this page for the beginning & end of term best practices and click on the MDC LIVE tab. This checklist is in the CIOL ORG.
Unable to access the CIOL ORG? You can self-enroll.
1. Visit the Self-Enroll page
2. Click on "Enroll in Course"
3. Click on "Go to the Course"
4. Click on either “Select An On-Demand Tech Session” or on “Modules” to start a training
Still need help? Please send an e-mail from your MDC e-mail address to CIOL@mdc.edu.
Technical Support Information
Below is a list of possible places to get technical assistance while teaching MDC Live:
|
Tools |
Faculty |
Students |
|
Canvas |
Website: https://www.mdc.edu/althelp Email: onlinefaculty@mdc.edu |
Website: https://www.mdc.edu/althelp Email: online@mdc.edu |
|
Zoom |
Website: https://www.mdc.edu/althelp |
Website: https://www.mdc.edu/althelp |
|
Teams Meetings |
|
|
|
Non-Canvas technical support, such as password resets |
Call 305-237-3800 |
|
|
Panopto |
Website: https://www.mdc.edu/althelp Academic and Learning Technologies |
Website: https://www.mdc.edu/althelp Academic and Learning Technologies alt@mdc.edu |
|
Respondus |
Visit the support section for technical questions or to submit a ticket. |
Visit the support section for technical questions or to submit a ticket. |
|
Learning Support |
Academic Support (i.e. tutoring and library) is available on your Canvas course banner. Tutoring link will connect students with MDC professional tutors available in-person at the various campuses, and remotely using Zoom. Library link will connect students to library resources and services, including chatting online with librarians, E-Resources, etc. |
Academic Support (i.e. tutoring and library) is available on your Canvas course banner. Tutoring link will connect students with MDC professional tutors available in-person at the various campuses, and remotely using Zoom. Library link will connect students to library resources and services, including chatting online with librarians, E-Resources, etc. |
Equipment Information and Support
Q: How do faculty get help with MDC-Owned hardware?
A: Contact your CNS (Campus Network Services) Help Desk. See below table for contact information:
| Campus | Phone | |
|---|---|---|
| District | 305-237-2505 | ithelpdesk@mdc.edu |
| Hialeah | 305-237-8704 | hialeahthelpdesk@mdc.edu |
| Homestead | 305-237-5106 | hcts@mdc.edu |
| Kendall | 305-237-0400 | kthelpdesk@mdc.edu |
| Medical | 305-237-4491 | mthelpdesk@mdc.edu |
| North | 305-237-8282 | nhelpdesk@mdc.edu |
| Padrón | 305-237-6032 | phelp@mdc.edu |
| West | 305-237-8929 | westhelpdesk@mdc.edu |
| Wolfson | 305-237-3232 | whelpdesk@mdc.edu |
Q: What is the procedure for a faculty member to get help with a non-MDC (personal) computer?
A: Due to liability, data security and privacy concerns, Campus Network Services staff are unable to assist with non-mdc provided devices.
Q: What is the procedure for a faculty member to get an MDC laptop?
A: Contact the Campus Network Services department at your campus (CNS).
Q: What is the procedure for a faculty member to get a headset?
A: Contact the Campus Network Services department at your campus (CNS).
Q: What is the procedure for a faculty member to get a webcam?
A: Contact the Campus Network Services department at your campus (CNS).
Teaching and Learning Spaces on Campus
Q: If faculty needs a space on campus to teach MDC Live and do not have a personal office assigned, where should they go on each campus?
A: Contact your chairperson or faculty dean to reserve a classroom on campus.