Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

MDC Live Support

A helpful guide and checklist for teaching online.
 MDC Live Support FAQ for Students

Introduction

Welcome to the MDC Live Support FAQ for Students, where it is our goal to provide you the information you'll need to be successful taking courses taught in the MDC Live modality. The purpose of this document is to provide you with the support you need right at your fingertips.

General Questions About MDC Live

Q: What does it mean to take a course in the MDC Live modality and what are the other modalities of classes at MDC? 
A: This means that you will meet at scheduled days and times in an online environment, and the class will be taught by your professor synchronously, or real-time.

See the video about the four MDC modalities that you can take classes in:

Q: What type of equipment will I need to take an MDC Live class? 
A: You will need a high-speed computer or laptop with Internet access. Note: Completing your course entirely on your phone is not recommended as it may be difficult to do some things with certain software with a phone. You will also need a web cam and microphone. It is advisable, if possible, to have a headset.


Q: If my instructor is recording my class session, where do I find the recordings?
A: If your instructor is using Blackboard Collaborate Ultra and records your class session, you should go into the course as normal, but before you enter the session, look to the upper left of the screen and you should see an icon with three horizontal lines. Click on it and then click on Recordings. Enter in a date range and you will see your recording there. Click on the three dots next to the file to print or download.

menu bar

If your instructor is using Zoom and records your class session, he or she should have made an area in the Blackboard course where you will retrieve your recordings. It should be called something like “Class Recordings”. If you do not see this, ask your instructor where they’ve put the recordings. Once you find that area, click on it and then your recording should be there. If it is not, ask your instructor. After you find the video, you can click on the link then on the Download option (top right corner of the screen). This might not be available if your instructor disabled the feature. 

class recordings

Q: Where can I go for extra help? 
A: See the next section for where to go to get technical support. 

Technical Support Information

Below is a list of possible places to get assistance while taking MDC Live courses:

Tools Students
Blackboard
Blackboard SSO log in/out Error (session timed out)
Zoom
Collaborate Ultra
Teams Meetings
Non-Blackboard technical support, such as password resets
Panopto
Respondus
Learning Support
Academic Support (i.e. tutoring and library) is available on your Blackboard course navigation bar.
  1. Tutoring link will connect students with MDC professional tutors available in-person at the various campuses, and remotely using Bb Collaborate Ultra.
  2. Library link will connect students to library resources and services, including chatting with librarians, e-resources, etc.
  3. Smarthinking will connect students with Pearson Smarthinking Online tutoring services 24/7. Tutoring available on all subjects.
Equipment Information and Support

Q: How do students get help with MDC-Owned hardware?
A: Student may call 305- 237-2505.

Q: What is the procedure for a student to get help with an MDC personal computer?  
A: Campus Network Services staff are not authorized to assist users with the install, support, and maintenance of personal property in accordance with Policy VII-1.)  

Q: What is the procedure for a student to get an MDC laptop?
A: All currently registered MDC students can borrow a laptop for a few hours, or the entire semester, from any of the Learning Resources locations on campuses. Quantities are limited. Please come by Learning Resources with your MDC ID Card (or MDC Virtual ID from the mobile app) and allow 10-15 minutes to complete the transaction.

Q: What is the procedure for a student to get a headset?
A: All currently registered MDC students can borrow a headset for a few hours, or the entire semester, from any of the Learning Resources locations on campuses. Quantities are limited. Please come by Learning Resources with your MDC ID Card (or MDC Virtual ID from the mobile app) and allow 10-15 minutes to complete the transaction.

Q: What is the procedure for a student to get a webcam?
A: All currently registered MDC students can borrow a webcam for a few hours, or the entire semester, from any of the Learning Resources locations on campuses. Quantities are limited. Please come by Learning Resources with your MDC ID Card (or MDC Virtual ID from the mobile app) and allow 10-15 minutes to complete the transaction.

Mobile Device Agreement Form
Current MDC students, faculty, and staff may borrow mobile devices and equipment, such as laptops, tablets, and more. Please visit your local campus library to see what devices your library offers and check availability. You can also fill out the required agreement form in advance to save time.

Learning Spaces on Campus

Q: If a student needs a space on campus to take an MDC Live course, where should they go on each campus?
A: MDC students taking MDC Live courses while on campus can enjoy state-of-the-art facilities and expert academic support assistance at any of the Learning Resources locations on campuses. Students will find comfortable and individual spaces to connect to MDC Live courses, laptops and headsets to facilitate interaction online with professor and peers, and expert assistance from qualified staff.