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Transitioning to Remote Teaching & Support: Request Support

Help for Faculty

  • I need help with Blackboard. 
    • Email (preferred method for questions that are not urgent - standard response time: within 24 hours) 

Call 305-237-3700

  • I need information on the latest training schedule. 

I would like to schedule a consultation with an instructional designer.

Learn more about how to schedule an instructional design consultation, including access to the request form

I need help getting hardware (ex. computer, camera, etc.) to work and teach remotely. 

Help for Students

  • My student needs help with Blackboard. 


MDC Online Student Orientation 

Call 305-237-3800

  • My student needs help with registration, financial aid or other student services. 

Call 305-237-8888 (MDC Information Center) 


My student doesn't have access to the internet from home. How can s/he get free internet access?

Comcast is also offering students 60 days of free internet access. For students requiring assistance, please visit 

I have ACCESS students in my classes. How do I answer their questions and get them support?

Consult this list of frequently asked questions for ACCESS students.

Faculty Freqently Asked Questions

Do you have a question about task points, overloads, Commencement, Study Abroad or other changes that may have taken place in our new work context? Check out the Faculty FAQs, a list of common questions that is being regularly updated.