LibGuides: Faculty Hub for Teaching and Learning: Support

CIOL Training Support
Contact information for CIOL training support and Academic & Learning Technologies (ALT) technical support.
Instructional Design Consultations
Schedule a 30 minute consultation to meet with an MDC instructional designer about course design.
MDC Live Support
Resources to aid in the preparation and technical aspects of teaching MDC Live courses.
Shark Pack Support
MDC continues to offer the MDC-Follett Shark Pack Program. For Fall 2024, MDC has expanded Shark Pack to cover nearly all credit courses at the College.

MDC Online Student Support Center
Can help resolve technical issues and answer questions about current and future courses and semesters.
MDC Online Student Support Appointments
Students can schedule an appointment to get help on proctored midterm and/or final exams, general advisement & support for online courses.
MDC Live Support FAQ for Students
Information to help students be successful in taking MDC Live courses.
MDC Tutoring, Brainfuse, and Peer Tutoring
Students can connect with MDC tutors in-person or online. They can meet online with Brainfuse and Knack tutors.
Publisher and Third Party Products
Contact information and links for third party products including McGraw Hill, Pearson, Respondus Lockdown Browser, Smarthinking Tutoring, and others.
Manage MDC Accounts and Passwords
Links to create student accounts, change or reset passwords, and update challenge questions.
Student Handouts, Training, and Resources for Faculty
Resources and support for faculty members looking to help students.